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Terms and conditions

1. Introduction

1.1 We own and operate this website.
1.2 These terms and conditions together with your order comprise a contract between you and us. Please read these T&Cs carefully before placing an order on this website. By pressing the accept button, you signify your agreement to these T&Cs.
1.3. If you are a customer the provisions of Civil Code of Czech Republic No. 40/1964. and ACT No. 634/1992, shall apply to relationships arising from this contract. If you are a bussinesman the contract is under provisions of Comercial Code No.513/1991 Coll.
1.4. We may update these T&Cs from time to time and any changes will be notified to you on our website. The changes will apply to the use of the website after we have given notice and binding after you press the accept button and place your order.If you do not wish to accept the new T&Cs you should not continue to use the site. Your use of the website after the date on which the change comes into effect indicates your agreement to be bound by the new T&Cs.

2. Your order

2.1. Pick the goods from our offer and check your order carefully to ensure it is correct. You agree to supply us with correct information including delivery address and to notify us of any changes.You acknowledge that you have carefully read and accepted the price (including delivery charge), description and other information concerning the goods ordered.
2.2. Acknowledging your order will be confirmed by return to your email address.

3. Unavailability

3.1. We cannot be held responsible if any goods are unavailable due to circumstances beyond our reasonable control. If so, you will be notified as soon as possible by email. We may also suggest you substitution of unavaibable goods with goods of a reasonably equivalent quality and price. If you confirm to receive substitutes, the unavailable goods will be substituted. There will be a separate contract (comprising these T&Cs) for the supply of such substitute goods.
3.2. If you do not wish to accept the substituted goods, the unavailable goods will be removed from your order and bill.

4. Prices

4.1. The prices for the goods you order are stated on our website. All prices quoted on this website are in US dollars (USD).

European Countries.: VAT is included. EU customer won´t pay any VAT nor customs fees.

Rest of the world: prices are without VAT. We do not add any VAT fees to our prices due to the fact that we can not know your VAT fees nor custom rules in your country. The customer doesn´t usually have to pay any fees because the low prices do not reach the incoming customs limit. But we can not guarantee that. Please consult this with your goverment. Thank you.

The price of goods may be changed at any time unless your order has been accepted. Delivery is charged extra at the rate specified when you place your order. A separate delivery charge will apply to each order. For more see section 5.

4.2. Placing the order you express your consent with all the prices and receiving of the goods.
4.3. Payment should be made by credit card on our website (will be ready soon). You can also use PAYPAL which is a simple, quick, and secure way for paying online. All you need is a PAYPAL account. For more details go to Your order will only be processed if your card is authorized.
4.4. You will be provided with proper invoice upon delivery.

5. Delivery

5.0. The shipping charge is automatically calculated from the total weight. You will get the total price upon accepting the shipping price.

5.1. We only ship to the areas which are listed in our system. Order will be sent to the address which you specify when ordering.
5.2. The goods will be sent in 1-48 hours (stocked), or 1-10 business days for items not currently in stock. We have various shipping methods:

  • Free shipping: Some items are shipped free worldwide. We will choose the most convenient type of shipping.
  • Standard shipping method: Air priority registered mail (without Tracking number). Shipping usually takes 2-7 working days to most European destinations and 2-20 working days worldwide. Please note that the post sevice does not make online tracking possible. We can not guarantee the delivery time (as stated above) to any customs zone. Any customs office can block the parcel for unspecified number of days.
  • DHL Express. : the fastest shipping method (1-5 business days). Fully tracked.

6. Damage

6.1. If you discover that any goods are missing or damaged, you must give us urgent notice by email within 24 hours from delivery.

6.2. We either deliver the missing goods with your next order or we refund the paid amount  within 30 days.

7. Refund/Exchange

7.1. There is no need to contact us before you make a return unless you think that our help and advice may avoid you having to return the goods (in the case of a fitting problem etc).

  • Goods must be returned within 14 days of receipt.
  • Goods must not be fitted or used.

Buyer will pay shipping charge to Eu-bikeshop and also shipping charge from Eu-bikeshop (in case of an exchange).

IMPORTANT: Please do not tape up, or attach labels directly onto the retail packaging, please wrap the product first.

8. Registration

8.0 Registration instructions are to be found on the main page.
8.1 You don´t have to be 18 years to register on this website. You must supply us with correct information upon registration and promptly notify us of any changes.
8.2. The user name and password selected by you on registration are personal to you and are not transferable. You are responsible for keeping them secure for any use of the website including orders made by anyone using your user name and password.You must protect your computer against unauthorized access. Ensure that you sign off when you finish using a shared computer.
8.3. If you forget your password, you can request a new one which will be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register.
8.4. We may in our discretion suspend or terminate your registration or use of this site without notice and without giving reasons.

9. Instability of the internet

9.1. The internet is an inherently unstable medium. We do not guarantee uninterrupted or error-free service and accept no responsibility in respect of such interruptions or errors. We do not guarantee that this site will operate either fully or in part on any specific computer equipment or in any specific software or that it is free from viruses or anything else which may have a harmful effect on any technology.
9.2. We reserve the right to suspend the website without notice for repair, maintenance or other technical reasons.

10. Information on this website

10.1. We provide descriptions and other information concerning particular goods and other information on the website. We use reasonable efforts to include accurate and reliable information on this site but make no promise to this effect. Such information is used or relied upon at your own risk.

10.2. If you inform us of any inaccuracies on the website, we will attempt to correct them as soon as we reasonably can.

11. Intellectual property rights

11.1. The content of our website including without limitation all information, software, data, text, photographs, graphics, sound and video are protected by copyright, trade marks, service marks, patents or other proprietary rights and may not be retrieved, displayed, modified, copied, printed, downloaded, sold, hired, reverse engineered or transmitted in any way without our prior written consent.
11.2. You may not link to this website or include this website in part or in whole within another external website without prior written permission.

12. Privacy

12.1. We collect information when you shop online, register online or update your account, log-in, place an order. When you place an order, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order.
12.2. On our website, you have the option to join our email list and receive information about our products, services and offers. We take appropriate precautions to protect Personal Data from loss, misuse, unauthorized access or disclosure, alteration or destruction.
12.3. You can access and rectify certain of your Personal Data by logging into your account. Alternatively you can contact us using the details provided on our website.

13. General

13.1 These T&Cs constitute the entire agreement between you and us in connection with the use of this website. If any part of this agreement is deemed ineffective for any reason, the remainder shall continue in full force.
13.2. Any possible issues shall be governed by the Czech law and any disputes will be decided only by the Czech courts.